About the role:
As our Group Operations Director, you will lead the entire Operations division across the region and drive the strategy, performance, and transformation of one of the most business-critical parts of Heureka Group.
You will oversee key teams – Content, Inspirational Content, and Customer Success across CZ/SK/HU/RO/BG and you will also act as the Content Gang Leader, steering a cross-functional, project-based group responsible for delivering world-class product catalogue quality for all Heureka markets.
Your role combines strategic leadership, international operations management, financial responsibility, and cross-functional alignment with Product, Tech, Data, Sales, and our top management team.
This is a high-impact executive role with visibility across the entire Group.
Key responsibilities:
Lead and scale Operations across multiple markets
- Oversee Content teams and Inspirational Content teams.
- Lead Customer Success teams and elevate B2B relationships toward higher business impact.
- Ensure operational excellence with a strong focus on scalability, performance, efficiency, and service quality.
Own and drive the Content Gang strategy
- Define and execute the group-wide Product Catalogue strategic direction.
- Lead a cross-functional “Content Gang” (Product, Development, Data, BI, Sales).
- Own the whole Content P&L.
Accelerate innovation through AI & automation
- Identify and implement opportunities to automate and streamline operations using GenAI and ML.
- Collaborate closely with Product & Tech leadership to embed AI into the content and catalogue processes.
Lead, mentor, and empower a large regional team
- Manage 5 direct reports and ~150 team members across multiple offices.
- Provide clarity on priorities, support development, challenge allocations, and ensure teams operate effectively.
- Build a culture of accountability, collaboration, and continuous improvement.
Ensure business performance & financial responsibility
- Act as full owner of the Operations budget.
- Plan and manage costs, optimize resource allocation, and make financially sound decisions across the division.
Drive cross-functional collaboration
- Work closely with CPO, CTO, CFO, and other Group executives.
- Resolve strategic and operational blockers, align teams on priorities, and support group-wide initiatives.
What are we expecting from you:
- Proven experience in a senior operations leadership role (e-commerce industry as an advantage but not a necessity).
- Experience in people leadership with the track record of managing a big team.
- Attention to detail and analytical skills.
- Passion about new technologies and their implementation into operations processes.
- Financial acumen and experience managing budgets.
- Excellent cross-functional collaboration and communication skills.
- Customer-centric approach and global perspective.
- Experience in managing international teams and working in an international environment.
- Willingness to travel regularly to Liberec and ideally several times per quarter to Budapest.
- Proficiency in English (C1 level).
What’s in it for you?
- You will be a member of the HeurekaGroup’s top management and reporting directly to our CEO David Chmelař.
- Truly international exposure managing Operations across multiple offices and countries.
- Resources to implement top notch technology into our operations processes, leveraging our 150 large tech team.
- The opportunity to implement your own ideas.
- Beautiful offices in Prague-Karlín with dedicated parking space.
- Personal development and generous learning & development budget.
- Yearly financial bonus and other great benefits.
- The role includes entitlement to a company car.
- And there’s much more waiting for you here, you’ll see for yourself.
Who we are:
Heureka Group is the largest price comparison and shopping advice platform in Central and Eastern Europe, active in 9 markets and reaching over 20 million users every month. We bring together the best of technology, data, and customer understanding to help millions of people make good shopping decisions.
